WAEL MOUSTAFA EL TAWIL

Automotive Manufacturing | Plant Operations | Aftersales | Quality Management ExecutiveCairo, Egypt | 30+ Years of Automotive Industry ExperienceExecutive Profile

Senior automotive and manufacturing executive with more than 30 years of progressive leadership experience across plant management, commercial vehicle manufacturing, aftersales operations, quality management, service center leadership, and technical training.Wael has built his career with leading automotive organizations and brands including Mercedes-Benz, MCV, Volvo, Toyota, Lexus, Fiat, and Alfa Romeo, with management experience across Egypt, Qatar, Germany, Italy, Kuwait, Bahrain, and the UAE.

His professional background combines strong engineering and automotive technical expertise with extensive experience in operations leadership, production performance, quality systems, customer satisfaction, profitability, workforce development, strategic planning, and continuous improvement.

Currently serving as a Plant Manager in commercial vehicle manufacturing, Wael is responsible for directing plant operations, improving productivity and capacity utilization, maintaining product quality, controlling operational costs, optimizing resources, developing employees, and ensuring production and delivery objectives are achieved.

Career Highlights & Achievements30+ years of automotive leadership experience, progressing from Technical Instructor to Quality Manager, Aftersales Manager, Service Centre Manager, and Plant Manager.
Extensive experience with globally recognized automotive brands including Mercedes-Benz, Volvo, Toyota, Lexus, Fiat, and Alfa Romeo.
Currently leads commercial vehicle manufacturing plant operations, with responsibility for production, quality, productivity, cost optimization, resource utilization, safety, and workforce performance.
Successfully established and managed Quality Management Systems based on DIN EN ISO 9001 and VDA 6.1 within Mercedes-Benz operations.
Worked as an internationally certified quality auditor and completed specialist quality training with Mercedes-Benz in Germany.Received a DaimlerChrysler Quality Award Certificate in 2000 for quality performance.Led approximately 120 technicians and engineers across mechanical and body-shop operations while managing Fiat and Alfa Romeo aftersales activities.
Managed Toyota and Lexus service operations in Qatar, with responsibility for productivity, efficiency, labor utilization, customer satisfaction, warranty, marketing, workshop performance, and operational KPIs.
Developed and monitored performance indicators covering productivity, efficiency, labor sales, gross profit, parts sales, customer satisfaction, retention, and workshop utilization.
Extensive experience in budget preparation, cost control, cash-flow planning, profitability management, spare-parts planning, warranty administration, and business planning.
Strong track record in improving customer satisfaction, customer retention, workshop efficiency, service quality, and operational performance.
Implemented systems for identifying waste, overtime, operational inefficiencies, corrective actions, and continuous improvement opportunities.Experienced in managing multidisciplinary teams, employee development, technical training, performance management, and organizational improvement.

Faculty of Engineering, 1992